Frequently Asked Questions (FAQ)

Go to the SG stands held in the foyer during the pre-SEI from 11am to 6pm, then at the Forum every day from 11am to 3pm until 31/09/2023, and thereafter on Thursday afternoons from 3:30pm to 5:30pm. (Excluding school holiday periods)

Bring a valid ID and:

- If you are a tenant: a rental contract (e.g., Maisel) or a bill (electricity, gas, or phone) less than three months old.

- If you are hosted: an SG hosting certificate, the host's ID, and a bill (electricity, gas, or phone) less than three months old.

If you are an international student, you must also provide a copy of your birth certificate.

Go to the SG stands held in the foyer during the pre-SEI from 11am to 6pm, then at the Forum every day from 11am to 3pm until 31/09/2023, and thereafter on Thursday afternoons from 3:30pm to 5:30pm. (Excluding school holiday periods)

Bring a valid ID and:

- If you are a tenant: a rental contract (e.g., Maisel) or a bill (electricity, gas, or phone) less than three months old.

- If you are hosted: an SG hosting certificate, the host's ID, and a bill (electricity, gas, or phone) less than three months old.

If you are an international student, you must also provide a copy of your birth certificate.

This option exempts you from fees for payments, withdrawals, and international transfers (but not fees that may be applied by foreign banks).

Thanks to our partnership, this option is offered to you for 9 months and costs €2 thereafter.

To activate it, simply send a message to your advisor via the SG app messaging system. This message must be sent at least one week before your departure abroad.

You can update your address directly via your SG client space or by sending a message to your advisor via the app messaging system.

You will need to present the following documents:

- If you are a tenant: a rental contract (e.g., Maisel) or a bill (electricity, gas, or phone) less than three months old.

- If you are hosted: an SG hosting certificate, the host's ID, and a bill (electricity, gas, or phone) less than three months old.

IMPORTANT: It is crucial that your address is always up to date; make sure to change it as soon as you move.

For security reasons, your identifier can only be retrieved in an agency upon presentation of your ID.

It can be retrieved at any Société Générale agency.

For security reasons, your password can only be retrieved in an agency upon presentation of your ID.

It can be retrieved at any Société Générale agency.

For security reasons, your phone number can only be changed in an agency upon presentation of your ID.

This process can be done at any Société Générale agency.

Simply send a letter with a handwritten signature, scan this signed document, and send it in PDF format to your advisor via the email [email protected].

ATTENTION: For international students, it is imperative to close your account before leaving the country.

Contact your SG advisor directly.

Call the Sogéssur service at 09 69 32 99 69.

You can consult the pricing grid directly on the SG website.

Call the dedicated service at: 01 42 14 58 58.

Request it directly via the messaging system on your Remote Banking app, specifying the language you want it in (French, English, etc.).

Important: The request must be made at least one week before the required date.

Go to your Remote Banking app in the direct debit tab. You can dispute the operation 48 hours before and up to 7 days after.

You can also permanently dispute the creditor in the direct debit → Creditor tab.

Report it directly via the messaging system to your advisor, who will provide you with the procedure to follow.

You can do this directly via the app in the card tab or by contacting 3933.

Note: If you have just misplaced your card, you can temporarily block it.

Once you block your card, a new card will be sent directly to your home within 5 to 7 business days.

Make sure your postal address is up to date.

You can increase your card limit up to 3 times per month via the app.

Otherwise, you need to contact 3933.

Go to the Remote Banking app, in the contact or contact agency tab.

Phone appointments are also possible.

You need to schedule an appointment with your advisor.

Here is the list of documents you need for this procedure:

BPI France Loan (max €20,000):

- Current year's enrollment certificate.

- Bank statements for the last 3 months for all accounts.

- BPI France certificate.

Student Loan (max €120,000):

- Proof of residence.

- Bank statements for the last 3 months for all accounts of your guarantor (including savings).

- Guarantor's ID.

- Guarantor's latest tax notice.

- Guarantor's last 3 pay slips.

- Amortization schedules for your guarantor's current loans.

To do this, contact your advisor via the messaging system or schedule a phone appointment.